Support
Questions, problems, refunds and account deletion — how to reach us and what to expect.
Get in touch
Email is the only support channel, and it reaches a person, not a queue. Include your iOS version and what you were doing when it went wrong — it saves a round trip.
[email protected]We usually reply within two working days.
Frequently asked
How do I import a job offer?
Open the offer in Safari or the job board's app, tap Share, then choose Vytae — it reads the page exactly as your browser rendered it, signed in and all. If a board will not cooperate, paste the description in by hand from the Apply tab instead.
How does Vytae tailor my CV?
It reorders and rewords your existing experience to match the offer's own language, and reorders your skills so the ones the offer asks for lead. It never adds a skill, employer, or achievement you have not already told it about — the tailoring report on each CV shows exactly what was kept, dropped, and why.
Where is my data stored?
Everything is stored on your iPhone. Your CV and job offers are sent to our server only at the moment you ask for something to be generated, and are never kept there.
What languages can Vytae write in?
The CV, cover letter, and interview questions can each be generated in French, English, Spanish, or German — or set to Automatic, which matches whatever language the job offer itself is written in.
Why was my import refused?
Before any generation runs, the page you shared is checked for whether it actually looks like one job offer — not a list of several, not a sign-in page, not a page that loaded too little text to work with. That check costs nothing; failing it is Vytae refusing to waste a generation on something it could not have tailored correctly anyway.
I closed the app mid-generation — what happened to it?
Closing the app ends the request that was in flight, so nothing is saved from it. The safest thing is to keep the app open until a generation finishes — you will feel it complete rather than needing to check.
Deleting your data
There is no account to delete. Everything Vytae creates lives on your iPhone, so deleting the app deletes all of it. Subscriptions are managed by Apple — cancel in Settings → your name → Subscriptions.
Refunds
Purchases go through the App Store, so refunds are handled by Apple rather than by us. Request one at reportaproblem.apple.com.